Privacy policy

Who I am

I am Helen Jeans, a counsellor in private practice. I am the data controller for the personal information described here. You can contact me at hello@helenjeans.com. [Add ICO registration number if registered.]

What I collect and why

• Enquiries. If you contact me through this website, by email or by phone, I keep your name, contact details and message so that I can reply. Legal basis: legitimate interests.
• Clients. If we work together I keep contact details, an emergency contact, GP details, and brief session notes. Counselling records include information about your health, which is special category data. Legal basis: contract, and explicit consent for health information, which you give when we agree to work together.
• Website. This site is hosted by Cloudflare, which processes visitors' IP addresses to deliver the site and protect it from abuse. I do not use tracking or advertising cookies. The contact form is processed by Formspree, which passes your message to me by email.

Who I share it with

I do not sell or share your information. I discuss my work in confidential clinical supervision, as my professional body requires, without identifying details. I would share information without your consent only if I believed you or someone else was at serious risk of harm, or where I am required to by law, and I would tell you first wherever possible.

How long I keep it

Enquiries that don't lead to counselling are deleted after [6 months]. Client records are kept for [7 years] after our work ends, in line with professional and insurance requirements, then securely destroyed.

How it is stored

Records are kept securely, [e.g. in a locked cabinet and on password-protected, encrypted devices], and are not accessible to anyone else.

Your rights

You can ask to see the information I hold about you, ask for it to be corrected or deleted, and withdraw consent at any time. To do so, contact me using the details above. If you are unhappy with how I handle your information you can complain to the Information Commissioner's Office at ico.org.uk.